Cancellation Policy
At Cozy Mama Shirt Co., we understand that sometimes circumstances may arise that require you to cancel your order. We strive to provide a transparent and fair cancellation policy for our customers. Please read the following cancellation policy carefully:
- Cancellation Eligibility
- You can cancel your order within 24 hours of placing it. After this time frame, your order may have already entered the processing or shipping phase, and cancellation may not be possible.
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Cancellation Process
- To request a cancellation, please contact our customer support team as soon as possible at CozyMamaShirtCo+Support@gmail.com. Please provide your order number and the reason for the cancellation request.
- Our customer support team will review your request and process it accordingly.
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Cancellation Refund
- If your order is eligible for cancellation within the specified time frame, you will receive a 50% refund of the total order amount to your original payment method.
- The refund will be processed as soon as your cancellation request is approved, and you will receive a confirmation email once the refund is initiated.
- Please note that it may take several business days for the refund to appear in your account, depending on your payment provider's processing times.
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Non-Cancellable Items
- Some items in our store may be non-cancellable due to their nature, such as personalized or custom-made products. This policy does not apply to those such items.
- Some items in our store may be non-cancellable due to their nature, such as personalized or custom-made products. This policy does not apply to those such items.
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Out-of-Stock or Discontinued Items
- In the rare event that an item you've ordered becomes out of stock or is discontinued, we will cancel your order, notify you, and issue a full refund to your original payment method.
- In the rare event that an item you've ordered becomes out of stock or is discontinued, we will cancel your order, notify you, and issue a full refund to your original payment method.
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Returns and Exchanges
- If you receive an order that you wish to return or exchange, please refer to our Returns Policy for detailed instructions.
- If you receive an order that you wish to return or exchange, please refer to our Returns Policy for detailed instructions.
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Modification of Orders
- If you wish to modify your order (e.g., change the size or color of an item), please contact our customer support team as soon as possible. We will do our best to accommodate your request if the order has not already been processed.
- If you wish to modify your order (e.g., change the size or color of an item), please contact our customer support team as soon as possible. We will do our best to accommodate your request if the order has not already been processed.
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Policy Changes
- Cozy Mama Shirt Co. reserves the right to modify or update this cancellation policy at any time. Any changes will be effective immediately and will apply to all orders placed after the policy update.
By placing an order with Cozy Mama Shirt Co., you agree to abide by this cancellation policy. We recommend reviewing this policy periodically to stay informed of any updates.
If you have any questions or concerns regarding our cancellation policy, please do not hesitate to contact our customer support team at CozyMamaShirtCo+Support@gmail.com
Last updated: Sept. 6, 2023